Problem:
When the Export Payroll function is run, the transaction that is created is out of balance.
Cause:
This is because there are certain GL accounts in specific departments that have not been entered.
Solution:
When the system is exporting the GL information, it checks whether or not the entry being exported contains a GL account. If there is not a GL account assigned, the system then skips the entry, and moves on to the next one. Of course, this then leaves the transaction out of balance.
To correct this:
Steps:
- Go to Setup > Departments and Account
- Enter a GL account for EVERY payroll category in EVERY department. Even if it is a category or department that you do not use (or expect to use)