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Problem:

When exporting payroll data to your accounting package, you may get a message that Totals for Department XXXX Do Not Balance.

Solution:

This error indicates an omission in the chart of accounts for the specified department.

Print the General Ledger report for the department indicated.

  • Check the report for an earning or deduction category, which has an amount but no account.
  • Check that Net Pay has an account specified.
  • Check the benefit, payroll tax, accrual, and employer contribution categories for a non-zero item that has an account under Debits but not under Credits, or visa versa.


 Note: When you have detected the offending item, from the main Paymate window select Setup > Departments and Accounts. Select the department, and complete the chart of accounts.

 

 

 

1 Comment

  1. Paymate Support (Second Level)

    Clarity


    Error indicates that is a pay category that has an amount but does not have a GL account.

    How to determine what information missing.

    Start exporting the Payroll: Payroll > Export > Export to GL special  > make the selection in the Export Parameters, Preferences and GL parameters tab > Next > User will be presented with the list of records selected based on criteria > Click GL Report button > The preview will show the GL report . Here user can see in which department what pay category is missing the gl account

    To correct: close preview window. Go to Setup > General ledger setting > GL accounts > select department > click GL accounts tab > locate pay category to be updated > update > save > close window .

    Try to export again.