Note: Ensure you have installed the latest version of the software.
Problem:
After reversing a cheque for an employee the Payroll report shows the correct value but the employees paycard does not show the reversed amount of the accrual amount or reflect the reversal on the CPP and EI gross fields.
Solution:
Run integrity check to update the Accrual balances and Gross CPP and EI YTD amounts.
Steps:
- Go to Utilities > Integrity Check.
- Click 'Ok' to start the integrity check.
- Once the integrity check is completed, it will tell you whether or not problems were detected and make a backup.