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Problem:

Error message is coming from your email server: Acclaim does not send email and all port are open. Acclaim needs the email authentication to send emails through your email server.

Solution:

Please involve your IT or administrator of the email setup when using the Direct method for sending the eDelivery files

Step 1 - Ensure Setup E-Delivery direct method is correct

  • Host Name: host or ip address of your IMAP, POP or SMTP server (example: smtp.mycompany.com)
  • Server Port: By default port  25. Check with your IT port which port to use
  • Mail server’s user name: required if 'Use authentication' is checked (ex: oraccount@mycompany.com ) ;  Use TLS checked
  • Mail server’s password: required if 'Use authentication' is checked
  • Sender’s name: Can be the name of the email sender or sender emails  
  • Sender’s email address: the sender's email address (example:account@mycompany.com)

Example:

Step 2 - Troubleshoot email settings in Paymate Acclaim

End user need to involve their IT or administrator of the email setup.

Steps:

  1. Verify that your account user name, password, and other settings are correct in your account preferences.
  2. Make sure you have entered the correct email address, user name, and password.
  3. Make sure you are using a valid hostname.

If your account still does not work properly, check with your email service provider for details about how to configure your account in a mail application. Your account may require that you use special settings such as Secure Sockets Layer (SSL) to connect, or that you override the default port.

Your IT person should open the port for communication.

Note: Paymate Acclaim is a payroll application and it does not send the email on their own. Therefore, Acclaim used your hosted and email account as third-party to send emails by E-Delivery tool.

Here is some information might help you please share with your IT or email administrator, please try and test until you get successfully https://support.office.com/en-us/article/pop-and-imap-email-settings-for-outlook-8361e398-8af4-4e97-b147-6c6c4ac95353