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Problem:

Clarity Crashes when I start it up.

Causes:

There may be several reasons why Clarity is unable to start. Review below for the correct fix.

Solutions:

If your Clarity application crashes on startup without giving an error message, please check the following:

I. See if an anti-virus or firewall software is blocking Clarity from running:

If you are using an anti-virus or firewall software, it may be preventing Clarity from running. Go to your anti-virus or firewall software settings and whitelist Clarity, or allow Clarity to run. 

II. See if you have visual theme compatibility issues:

  1. Look for your Clarity application icon. The file type should end in .EXE. 
  2. Right-click on the .EXE file. 
  3. Click Properties.
  4. Navigate to the 'Compatibility' tab. 
  5. Ensure that "Disable Visual Themes" is not checkmarked. If you are running under compatibility mode, turn it off. 

III. Ensure you have the proper permissions to run Clarity:

It is best for you to run Clarity as the administrator of the computer (with the highest security permissions). 

  1. Look for your Clarity application icon. 
  2. Right-click on the icon. 
  3. Click "Run As..." and select "Administrator". 

IV. If 'Data Execution Prevention' is enabled, Clarity must be identified as an exception

If you are running Windows 9 or earlier: 

  1. In your Windows operating system, navigate to the Control Panel. 
  2. Navigate to System.
  3. Navigate to 'Advanced' tab.
  4. In the Performance section, click "Settings". The Performance Options window will appear. 
  5. Navigate to the 'Data Execution Prevention' tab. 
  6. Click "Add..." to add "Clarity.exe" or "ClarityUS.exe" to the exception list. 
  7. Click "OK" in the Performance Options window to save your changes. 
  8. Click "OK" in the System Properties window to save your changes.

If you are running Windows 10: 

  1. In your Windows operating system, search for "Control Panel". 
  2. Click "System". 
  3. Under 'Related Settings', click on "Advanced system settings". 
  4. In the Performance section, click "Settings". The Performance Options window will appear. 
  5. Navigate to the 'Data Execution Prevention' tab. 
  6. Click "Add..." to add "Clarity.exe" or "ClarityUS.exe" to the exception list. 
  7. Click "OK" in the Performance Options window to save your changes. 
  8. Click "OK" in the System Properties window to save your changes.