GL Do not balance (3003 error) OR No data found
Error indicates that have a pay category that has an amount but missing the GL account ( Debit or Credit account)
Resolution:
- Determine which pay category, department missing information.
Reports > Payroll reports > General Ledger > user can see the GL export interface > make selection in the Preferences tab > click Next > user is presented with the list of records selected based on the selection criteria > click Preview button >
In the report see what Department, Pay category is missing information.
- Review / update the GL chart of accounts: Setup > general ledger > GL accounts > Double click department > GL accounts tab >
- Export the record: Payroll > Export > Export to GL special > make the selection > Export
Unable to transfer entries
Error indicates that DI- API 32 byte is not installed / configured on the machine that try to export GL.
Below is the link to Clarity SAP integration for future references.
https://helpdesk.paymatesoftware.com/pages/viewpage.action?pageId=1016024
(Note: Clarity will use the DI API (32 byte) provided by SAP Business One® v.2007 through v.9x that is included with the installation of the application.)
GL user cannot export records – different error codes when exporting to SAP
Cause: Incorrect GL chart of accounts setup, incorrect segmentation, missing information in SAP
Resolution:
Review the Gl chart of accounts: Setup > general Ledger settings > GL accounts
If incorrect segmentation review the export interface ;
Configuration > Interfaces > GL export interface > locate the interface > Detail tab > Account code format.
Payroll > Export > Export GL special > GL parameters tab> review if segmentation required