Problem:
Seeing "Account is inactive" error for SAP Business one interface.
Solution:
Record the full error message from Paymate. Get the account number. The error would look like this:
Error -10: 10001072: Account XXXXXX-XX-XX is inactive, account code: “YYYY-YY-YY”
Here, the first account number is important (the one with X’s)
Steps:
- Go to SAP Business One.
- Go to Financials > Chart of Accounts.
- Type the account number into GL Account textbox at the top (use the first account number with “X”’s).
- When the account is found, click on the “Account Details” button at the bottom of Chart Of Accounts screen.
- A new screen will pop up. From there, change the account status from Inactive or Disabled to Active.
- Click Update.
- Close Chart of Accounts.
Export from Paymate to SAP Business Once again