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Problem:

Clarity gives an "Invalid License file" error message when I start the program.

Causes:

This is typically caused by having multiple users and Clarity being unable to locate the license file location.

Solution:

Steps:

  1. Start Paymate Clarity on the current existing workstation\Server where the program currently functions.
  2. Log into any company.
  3. From the top tab, go to the help > License information.
  4. Write down location of license file.
  5. Go to the computer where Clarity is not working.
  6. On the computer where Clarity is not working, go to the directory where Clarity is installed (typically C:/Program Files/Clarity)
  7. Right click the file called Clarity.config (for USA Clarityus.config) and select open with. Choose the notepad.
  8. There is a line that says LicenseFileDir=XXXX.

  9. Delete the location after the equal sign (e.g. =XXXX) and enter location from Step 3.
  10. Restart the program.