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Depending on the type of payroll category (earning, deduction, tax, benefit), there are different boxes that can be assigned. Make sure you're selecting the correct one! Then, if the tax form box you're looking for isn't listed, it's most likely in the sub-box for the T4. Simply tick the 'OTHER' box for the T4 and in the sub-box column, select the correct box! 

Are there separate boxes for CPP2 or QPP2? 

As of January 2025, there are separate boxes for CPP2 (16A) and QPP2 (17A). 

II. Creating T4s, T4As, and RL-1s 

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If you are still unable to create a tax form for the employee, you can also manually create a T4 for the employee. However, if you would not like to do so, please contact our support team at support@paymatesoftware.com with your-six digit customer ID and a brief description of your problem. Please note that this may be a special case and may require our team to remotely connect to your computer to resolve the issue, which is a billable service. 

I have employees who had multiple T4s generated for each province. How can I merge them into one? 

For any differences in payroll groups, business numbers, etc., the system will automatically create a separate T4 for each of the differences. If you want to merge them into one, you must do so manually. 

III. Editing T4, T4A, and RL-1 Slips and Summaries 

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