Question:

I am getting an XML export error that states my phone number is invalid, how do I fix this?

Answer:

Steps:

  1. Go to Payroll > Forms > T4 > Create.
  2. Ensure you have selected the right EI group and submission number.
  3. Under the Summary section, click the Edit button.
  4. Ensure that a valid contact phone number is set in the Contact Phone section (Enter only numbers)
  5. While here, ensure that the company name is the legal name of the company and is correctly entered.
  6. Save the Summary when you are done.
  7. Click the Create button if you have made any changes in order for them to take effect.
  8. Go to Payroll > Forms > T4 > Export T4 (XML).
  9. Click the Load T4 button to load the T4 you created earlier.
  • No labels