Question:
I am getting an XML export error that states my phone number is invalid, how do I fix this?
Answer:
Steps:
- Go to Payroll > Forms > T4 > Create.
- Ensure you have selected the right EI group and submission number.
- Under the Summary section, click the Edit button.
- Ensure that a valid contact phone number is set in the Contact Phone section (Enter only numbers)
- While here, ensure that the company name is the legal name of the company and is correctly entered.
- Save the Summary when you are done.
- Click the Create button if you have made any changes in order for them to take effect.
- Go to Payroll > Forms > T4 > Export T4 (XML).
- Click the Load T4 button to load the T4 you created earlier.