If the customer is unable to print/preview reports such as General Ledger, Cheques and Slips and any other Payroll reports and receives an error message please follow these steps:
- Test General Ledger in Demo or DemoIT company
- If you are able to open the menu and preview the reports go into the working folder and access the Demo.CPY or DemoIT.cpy folder
- Please close Acclaim completely
- Go to the data year folder (example; the folder will be titled 2015 if the error message occurs in your company in 2015)
- Copy the REPREFS.dbf file in the Demo.CPY/2015 folder and paste it into the your company's data year folder (for example; your company name is Test and folder name is Test.CPY, please go to Test.CPY/2015 and paste the file)
- Re-open Acclaim and access your company data
- Try to preview the General Ledger or Cheques & Slips
Replacing the REPFRES.DBF file in the company that is giving out the error message should ideally resolve the issue. However, if not please give us a call at 905 771 1155 to further troubleshoot the issue.