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If the customer is unable to print/preview reports such as General Ledger, Cheques and Slips and any other Payroll reports and receives an error message please follow these steps:

 

  1. Test General Ledger in Demo or DemoIT company 
  2. If you are able to open the menu and preview the reports go into the working folder and access the Demo.CPY or DemoIT.cpy folder
  3. Please close Acclaim completely
  4. Go to the data year folder (example; the folder will be titled 2015 if the error message occurs in your company in 2015)
  5. Copy the REPREFS.dbf file in the Demo.CPY/2015 folder and paste it into the your company's data year folder (for example; your company name is Test and folder name is Test.CPY, please go to Test.CPY/2015 and paste the file)
  6. Re-open Acclaim and access your company data
  7. Try to preview the General Ledger or Cheques & Slips

 

Replacing the REPFRES.DBF file in the company that is giving out the error message should ideally resolve the issue. However, if not please give us a call at 905 771 1155 to further troubleshoot the issue.

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